1. Introduction
At North Star Cottage, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, book a stay, or interact with our services.

2. Information We Collect
We collect information necessary to provide you with our services and comply with legal obligations:

  • Personal Details: Name, contact information (phone, email), permanent address, and government-issued ID details (such as a passport number, Aadhaar number, PAN, or driver’s license number).

  • Booking Details: Dates of stay, room preferences, payment information, and any special requests.

  • Correspondence: Records of our communications via email, phone, or messaging platforms.

3. How We Use Your Information
We use the information we collect for the following primary purposes:

  • To process and manage your booking, stay, and payments.

  • For mandatory police verification: To maintain a guest register as required by the Himachal Pradesh Home Stay Rules, 2025, and to furnish details to local authorities as mandated by law.

  • To communicate with you regarding your booking, provide customer support, and respond to inquiries.

  • To improve our services and guest experience.

4. Legal Basis for Processing (For International Guests)
For our international guests, we process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our booking agreement with you.

  • Legal Obligation: To comply with Indian and Himachal Pradesh state laws requiring guest registration.

5. Sharing of Your Information
We do not sell your personal data. We only share your information in the following circumstances:

  • With Government Authorities: As legally required for tourism and security purposes, including police verification.

  • With Service Providers: With trusted third parties who assist us in operations (e.g., payment processors, IT support), under strict confidentiality agreements.

  • For Safety & Emergencies: If necessary to protect your vital interests or in a medical emergency.

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or alteration.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as retaining guest register records for the period specified by law), resolve disputes, and enforce our agreements.

8. Your Rights
Depending on applicable law, you may have the right to:

  • Access, correct, or update your personal information.

  • Request deletion of your data, subject to our legal retention requirements.

  • Object to or restrict certain processing.
    To exercise these rights, please contact us using the details below.

9. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
North Star Cottage
Chhadrye Village, Vashisht, Kullu, Himachal Pradesh.
Email: Thakurswati022@gmail.com
Phone: 9805457474